Customer Service Agent

• Answer customer queries by email, chat and phone
• Log and track cases in the helpdesk system
• Resolve issues or escalate with clear notes
• Process orders, returns and account changes
• Share feedback that helps improve the service
• Own customer queries from first contact to resolution
• Help customers by email, chat and phone and solve problems the first time

• Experience in customer service or support
• Clear, friendly written and spoken English
• Experience with a helpdesk tool such as Zendesk or Freshdesk
• Calm approach when handling complaints
• Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
• Experience with live chat tools (nice to have)
• Familiarity with e-commerce platforms such as Shopify (nice to have)
• Previous work with UK customers (nice to have)

• Fully remote work from anywhere in South Africa
• Stable, full-time role with a UK employer
• Clear expectations and a friendly, supportive team
• Room to grow as the business grows