Solutions Engineer

• Serve as the technical owner of a merchant's journey from the first discovery call to the first production transaction.
• Design solutions and build integrations for merchant payment processing.
• Lead technical discovery with prospects to understand payment stacks, requirements, and constraints.
• Run product demos and technical presentations for engineering and product audiences.
• Design payment orchestration solutions and integration architectures tailored to each merchant.
• Respond to RFPs, security questionnaires, and technical due diligence with Sales.
• Own end-to-end implementations from kickoff and integration planning through testing and go-live.
• Guide merchant developers through APIs, SDKs, webhooks, and payment method configurations.
• Troubleshoot integration issues across payment flows, API logs, and third-party providers.
• Build reusable demo environments, integration guides, and technical documentation.
• Hand off live merchants to Technical Account Management with complete context and documentation.
• Feed recurring merchant requirements and integration friction back to Product and Engineering.
• Collaborate with Sales, Product, Engineering, and merchant development teams across LATAM.

• Fluent English, both written and spoken, is required.
• Spanish or Portuguese is a plus.
• +4 years of experience in solutions engineering, sales engineering, technical implementation, or integration roles.
• Hands-on technical skills: REST APIs, webhooks, JSON, HTTP debugging, and at least one programming language for building demos and sample integrations.
• Payments knowledge: gateways, PSPs, acquirers, card networks, 3DS, tokenization, refunds, chargebacks, and alternative payment methods.
• Experience running technical conversations with both engineering teams and commercial stakeholders.
• Proven track record delivering integration projects with external development teams on defined timelines.
• Comfortable working with SQL and observability tools such as Datadog, Grafana, or similar.
• Ability to manage multiple merchants and deals in parallel without losing technical depth on any of them.
• Comfortable in a fast-moving, high-growth environment where priorities and processes evolve quickly.

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off