Working Student: Customer Support, Digital Health

• Answer participant questions via WhatsApp and email
• Follow guidelines and document next steps
• Support check-ins
• Maintain treatment plans using clear templates
• Handle administrative requests such as delivery status inquiries or address changes
• Identify when a question requires medical clarification and escalate it according to established procedures
• Support regular two-hour morning shifts on weekdays
• Cover occasional weekend or late-evening shifts, depending on availability
• Cover shifts during vacations or other absences by arrangement
• Bring recurring questions and suggestions for improvement to the team
• Improve responses and processes

• You can work regularly for approximately two hours in the mornings on weekdays, preferably on Mondays, Wednesdays, or Fridays
• Additional availability on weekends or for occasional evening shifts from 8:00 p.m. to 10:00 p.m. is a plus
• For coverage purposes, it is helpful if you can also work longer day shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
• You have excellent written German skills and explain things clearly and courteously
• You have experience in customer-facing roles or support
• You remain organized when handling multiple open requests
• You follow through on agreements, document carefully, and ask questions when anything is unclear
• You handle health-related topics responsibly and understand the boundaries of your role
• Previous medical experience is a major plus, for example in nursing, through an MFA/PTA qualification, or as part of a healthcare-related degree
• Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is also helpful

• 100% remote work
• Shifts coordinated together to fit your studies or other commitments
• Direct contact with people whom you help with specific everyday questions
• Insights into medically supervised weight loss and the operations of a digital health company
• Clear templates for your work and direct access to the responsible team members
• Opportunities to contribute your own improvement suggestions and take responsibility during your support shifts