Senior IT Governance Specialist

• Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework
• Run gap and maturity assessments against SAMA requirements and own remediation plans through closure
• Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls
• Work with Cybersecurity GRC, Risk and Compliance on shared controls
• Co-design, roll out and continuously improve ITSM processes for incident, problem, service request, service level, configuration and asset, and knowledge management
• Define and maintain the IT service catalogue, SLAs and OLAs
• Monitor third-party and vendor service levels and escalate breaches
• Configure process workflows in the ITSM platform and drive adoption
• Design and govern the change management framework, including change request standards, risk and impact classification, CAB, standard and emergency changes, and post-implementation reviews
• Identify and track IT risks and control gaps arising from technology changes and follow remediation actions through closure
• Embed change management processes in team tooling and workflows
• Act as process owner while individual change approvals remain with engineering, infrastructure and security leads
• Monitor production-change adherence, including approval, testing, segregation, traceability and rollback plans
• Track change success rate, failed changes and unauthorized changes and drive improvements
• Govern user access lifecycle processes, including joiner, mover and leaver activities
• Define and coordinate periodic user access reviews
• Govern role-based access, least privilege, privileged access and segregation of duties requirements
• Monitor access exceptions, dormant accounts, excessive privileges and unresolved access issues
• Coordinate IAM governance and remediation with IT, Engineering, Cybersecurity, HR and system owners
• Produce IT governance and service management KPIs/KRIs for management and committees
• Track audit findings and regulatory action items and report status to closure

• Minimum 6 years of experience in IT governance, IT service management or change management, ideally in banking, payments or another regulated financial services environment
• ITIL 4 Foundation certification required
• Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment
• Strong stakeholder management and ability to drive adoption across engineering, infrastructure and security teams without direct authority
• Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice
• Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks
• Ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions
• Excellent written and spoken English required
• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field
• ITIL 4 Managing Professional or Strategic Leader preferred
• COBIT 2019, ISO/IEC 20000 or CGEIT preferred
• Experience in a SAMA-regulated institution preferred
• Availability during Saudi business hours, Sunday to Thursday

• Fully remote
• Flexible working hours when urgent incidents or audit deadlines require it