Senior Professional Services Specialist

• Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset
• Partner with customers and certified partners to design, implement, and operationalize Illumio’s Zero Trust Segmentation platform
• Help customers reach value and accelerate time to value
• Reduce implementation risk and transfer knowledge
• Build the operational foundation for customers’ long-term success
• Deliver measurable business outcomes and support customers’ Zero Trust strategy maturity
• Collaborate with Customer Success, Support, Product Engineering, Sales, and the partner ecosystem
• Support local customers and partners effectively

• Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline
• Strong analytical and troubleshooting skills
• Ability to work independently as a self-starter and seek guidance for new or higher-risk assignments
• Experience supporting customer-facing deployments, implementations, or technical engagements
• Clear written and verbal communication skills
• Bilingual proficiency in Mandarin Chinese and English
• Disciplined, execution-focused approach to delivering results within defined timelines
• Solid foundation in networking and network security concepts
• Working knowledge of Linux systems and environments
• Experience with security, cloud, or enterprise infrastructure technologies is a bonus
• Prior work in post-sales, consulting, or customer success environments is a bonus

• Medical, Dental, Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program