Systems Engineer – Tech Foundations, Jira Cloud

• Configure, maintain, and continuously improve Airbnb's Atlassian platforms
• Own end-to-end delivery of defined projects within the Jira Data Center deprecation and transition to Jira Cloud
• Administer Jira Cloud Software, Jira Cloud Service Management, and associated Atlassian tooling
• Design and implement Jira configurations including workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations
• Deliver Jira Data Center-to-Cloud migration workstreams and coordinate stakeholder cutover readiness
• Configure Jira Service Management projects, including SLAs, custom queues, JSM Forms, approval workflows, and security schemes
• Build and maintain dashboards and reporting using native Jira Cloud tooling
• Support and maintain Airbnb's custom Forge applications
• Support Atlassian access management, user lifecycle management, license hygiene, and security posture improvements
• Gather requirements from business stakeholders and translate needs into configuration and automation solutions
• Configure Atlassian Rovo AI agents and automation rules
• Write and maintain Jira Automation rules using JavaScript
• Use the Jira REST API for integrations, data imports, and custom reporting
• Support testing cycles, write and run test scripts, track defects, and ensure rollback plans
• Participate in Agile ceremonies for platform-focused workstreams
• Maintain system configurations, runbooks, and knowledge base articles
• Participate in the on-call rotation and respond to Atlassian platform incidents
• Identify and reduce technical debt and contribute to design and configuration reviews
• Help teammates learn through examples and feedback
• Participate in hiring and onboarding and provide candidate feedback

• BE/B.Tech or relevant technical degree
• 3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments
• Solid working knowledge of Jira workflow design, including post functions, validators, and conditions
• Strong command of JQL for filters, subscriptions, dashboards, and board configuration
• Hands-on experience contributing to Jira migrations from Data Center to Cloud, including project configuration migration and data integrity validation
• Experience configuring Jira Cloud native tooling for reporting and planning
• Flexibility to work in USA overlapping work hours
• Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and reporting
• Experience maintaining integration touchpoints with Atlassian Cloud through service account creation and management
• Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP
• Familiarity with user lifecycle and license management practices
• Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem
• Experience building Jira Automation rules
• Working knowledge of JavaScript and JSON for custom automation
• Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues, and approval workflows
• Experience writing and executing test scripts and documenting defects for platform changes or migrations
• Familiarity with Agile practices
• Clear written and verbal communication, with the ability to explain technical work to technical and non-technical stakeholders
• Ability to deliver autonomously in a remote-first, fast-moving environment and keep stakeholders informed of progress and blockers
• SAFe or Scrum certification is a plus
• Familiarity with Slack, Asana, Figma, Airtable, and Miro is an advantage

• Remote workplace type
• Remote-first work environment
• Reasonable accommodations throughout the recruitment process
• Airbnb does not require candidates to purchase work-related equipment during the interview process