Aesthetic Front Desk & Patient Care Coordinator

• Manage inbound and outbound patient calls
• Conduct follow-up calls to nurture leads and confirm visits
• Book, reschedule, and optimize consultations and aesthetic procedures in Aesthetic Records EHR
• Maintain provider treatment calendars
• Process digital intake forms and update patient profiles
• Minimize schedule gaps
• Manage calls through Nextiva and transition to Lead AR integrated communications
• Maintain high-volume patient SMS communication
• Monitor and respond to Instagram DMs
• Assist with light promotional and social media content management
• Serve as the clinic’s primary voice and digital brand ambassador

• Hands-on experience navigating Aesthetic Records EHR for scheduling and patient management
• Exceptional, clear, accent-free spoken English with an upbeat, professional phone demeanor
• Fast, accurate SMS texting and digital communication capabilities
• Private, HIPAA-compliant home workspace
• Computer (PC/Mac)
• High-speed internet
• Backup power/internet solutions
• Noise-canceling headset
• Full availability Tuesday–Friday, 10:00 AM–6:00 PM, and Saturday, 12:00 PM–6:00 PM
• Female candidate preferred per practice branding guidelines
• Preferred: hands-on experience with Nextiva or Lead AR
• Preferred: prior experience responding to Instagram DMs or assisting with local aesthetic marketing promotions