Senior VIP User Operations Specialist

• Lead the strategy and execution of lifecycle operations for high-value and VIP users, covering acquisition, activation, retention, repeat engagement, asset retention, and long-term value growth.
• Develop VIP user segmentation models based on asset size, trading behavior, activity level, and user preferences.
• Design differentiated operational strategies for refined user management and resource allocation.
• Improve VIP retention and engagement through membership benefits, exclusive campaigns, loyalty programs, gamification, targeted outreach, and personalized services.
• Drive VIP conversion and asset growth, including upgrade conversion, asset retention, product penetration, and overall user value contribution.
• Design and optimize VIP referral, invitation, and advocacy programs.
• Lead A/B tests, personalized engagement strategies, and lifecycle-based operational initiatives.
• Collaborate with Product, Marketing, Customer Service, Sales, Compliance, and Risk teams.
• Build and optimize VIP user monitoring frameworks and develop data-driven solutions.
• Translate VIP user preferences and pain points into actionable operational improvements.

• Proven track record in managing VIP, high-net-worth, or key user segments, with successful cases in retention, engagement, conversion, repeat activity, or asset growth.
• 5+ years of experience in the internet industry, with at least 3 years in senior user operations, VIP operations, or growth roles in e-commerce, fintech, trading platforms, wealth management, or related sectors preferred.
• Proven ability to independently lead VIP user operation initiatives and campaigns, with a structured methodology and strong execution skills.
• Strong command of user segmentation, A/B testing, funnel analysis, lifecycle management, and personalized operational strategies.
• Familiarity with marketing automation platforms, CRM systems, or user operation tools.
• Excellent analytical skills, including building and improving user monitoring and analysis frameworks, identifying issues through data, validating hypotheses, and driving actionable solutions.
• Familiarity with multi-line products and user journeys, and ability to identify VIP user preferences, needs, and pain points.
• Strong ability to work across internal cross-functional teams and external stakeholders.
• Fluent in both English and Mandarin, with ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Opportunities for career growth and continuous learning
• Flat organizational structure
• Autonomy in an innovative environment
• Equal opportunity employer