Client Success Operations Coordinator

• Set up and maintain client programs in Salesforce, ensuring campaign details, requirements, and timelines are accurate
• Monitor active programs, track deliverables, and flag pacing, quality, or execution issues
• Troubleshoot campaign setup and delivery issues with internal teams
• Prepare regular campaign reports and verify data accuracy before sharing with Client Success
• Coordinate internal handoffs and follow up on open items
• Review leads and campaign elements against program requirements and flag corrections
• Maintain organized, up-to-date campaign records and process documentation
• Identify recurring issues and suggest workflow improvements

• Entry-level position
• Agile professional who excels in a fast-paced environment and can continuously pivot strategies to meet business needs
• Highly organized and comfortable managing several programs and deadlines simultaneously
• Detail-oriented when working with campaign requirements, data, and reports
• Clear communicator who can provide updates, ask questions, and follow up with internal teams
• Proficient in Google Sheets or Excel, including data management, report building, and accuracy checks
• Familiar with Salesforce or a similar CRM, or able to learn new systems quickly
• Proactive in spotting issues, finding answers, and escalating problems when needed
• Interest in learning how B2B demand generation campaigns work
• Must have a working laptop/PC, internet, and a backup connection
• Must be currently authorized to work in the Philippines at hire and maintain authorization throughout employment
• Employer work visa sponsorship and support are not provided
• Pre-employment screening required

• Mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays, including a full or half day off on Fridays while maintaining a 40-hour week
• Remote-first culture; work from home
• 14 days of annual paid time off
• Philippine government-declared holidays
• 5 additional paid time-off days after 1 year
• Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Corporate HMO Plan for full-time PH employees after two months of tenure
• Monthly rice subsidy
• Headspace app access
• Bonus for presenting in the monthly speaker series