Sales Engineer

• Run technical discovery with business and IT stakeholders covering use cases, conversation volumes, systems of record, authentication and compliance
• Turn discovery findings into solution designs and statements of work
• Support Sales throughout the full cycle with demos, proofs of concept, RFP responses and security questionnaires
• Agree proof-of-concept success criteria upfront
• Provide structured handoffs to Customer Success after deals close
• Scope upsells and change requests in existing accounts with Customer Success
• Assess whether deals can be delivered as sold and identify issues before contract signing
• Bridge business and technology stakeholders across clients, Account Executives and Customer Success

• 3+ years in a client-facing technical role: sales engineer, solutions consultant, solution architect or technical consultant at a SaaS company or integrator
• Experience scoping and estimating software projects for mid-market and enterprise clients
• Knowledge of or exposure to CX, messaging platforms, conversational AI, CCaaS or CPaaS
• Experience with Twilio, Infobip, Zendesk, Genesys, Salesforce Service Cloud or similar is advantageous
• Fluency with REST APIs, webhooks, OAuth and JSON
• Ability to build prototypes or demos using JavaScript, TypeScript or Python
• Active use of AI tools for research, preparation, analysis and prototyping
• Knowledge of LLM prompting, retrieval, tool calling, guardrails and evaluation
• Understanding of SaaS pricing and cost models
• Clear writing of solution designs and statements of work
• Native Spanish and fluent English, both mandatory
• Catalan highly valued
• Hands-on WhatsApp Business Platform experience is nice to have
• Contact center platform experience is nice to have
• Sector experience in airlines, insurance, retail or telco is nice to have
• Knowledge of MEDDPICC is nice to have
• Catalan or French at C1/C2 level is nice to have