Supervisor, Key Account Service Solution Sales

• Lead the SSD Key Account service solution sales team across Zhejiang and Jiangsu
• Drive regional business performance, team capability and execution discipline
• Translate regional market dynamics, account structure and company strategy into annual business plans and key-account priorities
• Optimize territory and account portfolios and allocate resources according to business potential, customer needs and strategic priorities
• Drive service contract renewals and improve service coverage, Renew Rate, Connect Rate, forecast accuracy, margin quality and customer satisfaction
• Develop value-based and solution-selling opportunities in compliance, relocation, training, remote support and Enterprise Services
• Provide senior-level support for strategic accounts and complex opportunities, including executive engagement, critical negotiations and cross-regional coordination
• Coordinate cross-functional resources to implement and deliver integrated One Agilent solutions end to end
• Review orders, pipeline, renewals, business risks and action progress, and communicate business status to senior management
• Ensure compliant execution of data management, sales processes and operational requirements
• Manage target cascading, resource allocation and performance delivery for the SSD Key Account Service Sales team
• Coach team members on key-account plans, renewal risks and strategic opportunities
• Identify, develop and retain talent through coaching, performance conversations, best-practice replication and development planning
• Set performance expectations, provide feedback, recognize strong performance and address performance or capability gaps
• Foster a collaborative, customer-focused and results-oriented team culture

• Bachelor's degree or above in Chemistry, Biology, Pharmacy, Food Science, Environmental Science or a related discipline
• 5+ years of sales experience in scientific instruments, life sciences, laboratory services or a related industry
• Demonstrated experience in sales team leadership, project leadership or sustained coaching; formal people-management experience is preferred
• Strong capability in strategic account management, solution selling, business planning and complex negotiation
• Ability to manage the business through data analysis, including pipeline, forecast, renewal, margin and risk management
• Strong leadership, coaching, cross-functional influencing and change-leadership skills
• Knowledge of key customers and market dynamics in Zhejiang and Jiangsu, including pharma, biopharma, CRO/CDMO, third-party testing and government laboratories, is preferred
• High ownership, customer focus and results orientation, with willingness to travel regularly across Zhejiang and Jiangsu
• Strong written and verbal communication skills in both Chinese and English, with the ability to present effectively to management

• Option to work remotely
• Full-time weekly schedule