Account Manager I

• Establish, maintain, and support Porch Moving Group’s Moving Service Provider relations
• Develop an in-depth understanding of PMG products, services, and policies across different business units
• Align network expectations throughout Moving Service Providers’ account lifetimes
• Gather feedback on interfaces, services, and support through surveys, outbound calls, emails, and other channels
• Educate Moving Service Providers on the benefits and expectations of their PMG accounts
• Identify organizational goals and, in some cases, negotiate provider rates
• Monitor provider performance and quality metrics and take action as needed
• Set frequent check-ins and ensure expectations are met by the supply network
• Identify mutual wins benefiting Moving Service Providers and PMG
• Advocate for, upsell, and expand services while supporting retention of the provider network

• 1+ years of prior experience working with moving providers in similar roles
• Excellent English communication skills, written and oral
• Strong interpersonal skills
• Organizational skills
• A strong ability to adapt
• Experience working with move service providers
• Experience working with global and/or US based business teams
• A quiet workspace
• Internet connection of at least 30 Mbps download and 10 Mbps upload