Client Advisor, Group Insurance

• Process enrollments, amendments, and terminations for group health, insurance, and retirement contracts
• Update insured members’ information in IT systems
• Verify the compliance and completeness of files and documents
• Draft letters, emails, and other administrative documents
• Respond to inquiries from insured members and partners by phone or in writing
• Assist with claims and complaints management and provide appropriate solutions
• Monitor processing deadlines and ensure member satisfaction
• Work closely with the sales and technical teams
• Participate in departmental meetings and cross-functional projects
• Contribute to improving internal processes

• Two-year post-secondary qualification, such as a BTS in insurance or claims management
• At least three years of experience in a similar role
• Strong attention to detail and meticulous file management
• Excellent interpersonal skills
• Ability to build and maintain smooth, effective, and long-term relationships with clients

• Meal vouchers
• Supplementary health insurance
• Retirement plan and profit-sharing scheme
• Flexible remote-working arrangements
• Training program on Gan Assurances products and processes, delivered remotely and in person by the company
• Healthy work-life balance
• Supportive, people-focused work environment
• High degree of autonomy
• Opportunities for personal development