Technical Customer Support – Rheometers, Viscometers

• Serve as a point of contact for customers and sales
• Support customers by phone, email, remote diagnostics, and on-site with rheometers and viscometers
• Explain measurement results and measurement software usage
• Commission equipment and conduct customer training
• Collaborate with colleagues at the Ostfildern location and in sales
• Visit customers primarily in the Northeast region covering zip codes 01–17
• Perform viscosity and deformation measurements on customer samples in the application lab or at customer sites
• Prepare measurement reports
• Share product-specific knowledge during equipment installations and training sessions
• Help shape workshops and seminars

• Fluent written and spoken German
• Good written and spoken English skills
• Class 3/B driver’s license
• Degree in a technical or natural science field or equivalent vocational training, such as a CTA (m/f/d)
• Basic understanding of physics and chemistry
• Theoretical and ideally practical knowledge of rheology, viscosity measurement, and measurement of flow and deformation behavior
• Initial laboratory experience
• Experience using laboratory equipment software
• Daily proficiency with common computer programs
• Ability to independently plan and conduct client meetings and training sessions
• Confident demeanor and structured approach to work
• Willingness to travel to customer locations in the Northeast region

• Permanent contract
• 13.5 monthly salaries
• Company pension scheme
• Company bike options
• Flexible working hours
• 30 vacation days with a 5-day work week
• Laptop
• Smartphone
• Additional equipment as needed for the home office
• Company car with a fuel card, including private use
• Intensive introduction, open communication, and individual mentoring
• Career prospects