Senior Customer Support Agent

• Respond promptly and professionally to customer questions through chat using Intercom
• Provide accurate and efficient resolutions to non-technical and technical questions regarding the Infinni platform
• Maintain high customer satisfaction by addressing issues thoroughly and courteously
• Escalate complex issues to appropriate teams while keeping customers informed
• Work with support team members to share knowledge and best practices
• Collaborate with cross-functional teams to resolve customer issues and improve customer experience
• Participate in team meetings and training sessions on new features, tools, and processes
• Identify recurring customer issues and suggest support-process improvements
• Contribute to developing and updating support documentation and resources
• Provide feedback to the Support Team Lead on potential tool and workflow improvements
• Report to the Support Team Lead

• Applicants must be currently based in the Canary Islands
• At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment
• Familiarity with Intercom or similar customer support tools (e.g., Zendesk)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple inquiries simultaneously in a fast-paced environment
• High level of empathy and customer-centric mindset
• Fluency in English
• French, German, or Spanish is also a plus
• Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred

• Remote-first company allowing employees to work from home or abroad, with the role only open to candidates based in the Canary Islands
• Competitive Salary: A highly attractive compensation package
• Professional Growth: Opportunities for career advancement and personal development in a fast-growing company
• Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence