Customer Success Manager

• Serve as the main customer contact for helping customers achieve faster value, stronger adoption, and better business outcomes from AVEVA solutions
• Manage a portfolio of existing accounts through success planning, regular engagement, and trusted stakeholder relationships
• Work cross-functionally with internal teams and partners to maximize customer value and support growth
• Serve as the voice of the customer internally and help drive continuous improvement across products and services
• Onboard customers by establishing relationships, educating them on AVEVA resources and services, setting expectations, identifying business goals, and accelerating deployment readiness
• Support deployment by defining architecture, prioritizing solution rollouts, recommending services or support, defining enterprise roadmaps, managing services budgets, and coordinating AVEVA services and resources
• Drive adoption by understanding customer business and operations, defining success plans, consulting on valuable AVEVA use cases, leveraging workshops, and promoting strategic AVEVA software
• Identify expansion opportunities and collaborate with Sales to generate revenue
• Travel to customer sites approximately 25% annually

• 5+ years’ experience in similar roles
• Strong verbal and written communication skills
• Strong presentation skills on AVEVA core technologies, business initiatives and services or similar products
• Ability to work well with cross-functional and geographically distributed teams
• Strong multi-tasking ability with a keen sense of prioritization
• Strong relationship management and organizational skills
• Experience with project and program management methodology and techniques
• Out-of-the-box thinking to deliver solutions and services tailored for individual customer profiles and situations
• Ability to think strategically and tactically
• Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday
• 5+ years of relevant experience in the process manufacturing and/or Engineering & Construction industry
• 3+ years of experience with AVEVA software products
• Experience with AVEVA Engineering products is an added advantage
• Industry knowledge in Oil & Gas, EPC, Power and Utilities, and Water & Wastewater
• Proficiency in more than one language is a strong asset
• Must undergo and pass a comprehensive background check
• Proof of work authorization may be required as part of the background check

• Comprehensive background check before employment, conducted in accordance with local laws
• Equal Opportunity Employer with an inclusive culture
• Workplace certified as Great Place to Work® in multiple countries