Principal Product Manager, Order Management

• Build strong relationships with merchants and CT domains
• Understand the underlying reasons behind merchant requests
• Anticipate the needs of growing merchants and engineering teams
• Own complex products impacting multiple teams and Cimpress Technology domains
• Use data on order volume, merchant satisfaction, and system performance to make decisions
• Define and regularly track clear success metrics
• Propose new order management capabilities based on market trends and emerging technologies
• Create the vision and roadmap for Order Management
• Gather input from businesses, engineers, operations, and leadership amid complexity and uncertainty
• Own the Order Management solution end-to-end and make major decisions
• Collaborate across Quote, Cart, Checkout, and Fulfillment product teams
• Mentor 1–2 direct reports and help junior product managers grow
• Build alignment across stakeholders
• Adjust direction based on feedback, data, and stakeholder input

• 8+ years in product management
• 3+ years at a senior or principal level
• Track record managing complex, multi-stakeholder products
• Deep expertise in e-commerce, order management, or similar mission-critical systems
• Experience treating internal engineering teams as customers, such as in platform products, infrastructure, or internal tools
• Ability to understand order management connections to APIs, events, micro-services, and the broader platform
• Ability to work with engineers on architecture and system design
• Commitment to inclusive and respectful practices

• Remote-First operating model and culture
• Autonomy and flexibility to work from home
• Collaboration spaces for team members to work physically together
• Opportunity to think like owners and define team roadmaps
• Inclusive, respectful, collaborative, innovative culture