Mid-Level Service Designer

• Map the customer journey and identify pain points, improvement opportunities, and critical touchpoints.
• Apply design and user research methods.
• Conduct interviews, observations, and usability tests to generate user insights.
• Create service experience maps and diagrams, including Service Blueprints and Journey Maps.
• Develop personas to guide the design process.
• Develop and iterate service or solution prototypes and conduct validation testing and feedback sessions.
• Contribute to service strategies and facilitate workshops.
• Collaborate with multidisciplinary Marketing, Sales, and Delivery teams.
• Analyze qualitative and quantitative data and propose continuous improvements.
• Monitor market trends.
• Lead meetings, establish project guidelines, and present results to internal and external stakeholders.

• At least 4 years of prior experience as a Service Designer and/or in related roles.
• Education or training in Systems Design approaches (Service Design, Design Thinking, Strategic Design, Design Systems, etc.).
• Academic degree and postgraduate studies (in progress or completed) in related fields.
• Experience with Systems Design tools and techniques.
• Knowledge of business modeling and project management.
• Demonstrated ability to conduct research, including interviews, observation, and usability testing.
• Experience creating maps and diagrams that represent the user experience, including Journey Maps and Service Blueprints.
• Ability to interpret and analyze qualitative and quantitative data.
• Strong writing and negotiation skills.
• Knowledge of Brazil’s General Data Protection Law (LGPD).
• Intermediate English.
• Intermediate Spanish.
• Advanced proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
• Strategic and systems thinking.
• Problem-solving and critical-thinking skills.
• Effective communication skills and the ability to train others and share knowledge.
• Strong prioritization and organizational skills, with adaptability to change.
• Interpersonal skills, emotional intelligence, and conflict mediation abilities.
• Creativity and a commitment to continuous learning.

• Engagement under a cooperative contracting model
• Reimbursement for computer equipment purchases
• Home office allowance
• People Hub – Benefits Club
• Allowance for using personal computer equipment
• Home office allowance provided on a card as an unrestricted balance for use at your discretion
• DIT – Temporary Disability Daily Benefit
• Birthday day off – after all, it’s a day to celebrate!
• Anywhere Office model – work from wherever you feel comfortable
• TotalPass
• Training and certifications
• Colab+ package with access to WellHub, Avus, and Starbem