Operations – Customer Service Representative

• Dispatch and coordinate company-owned trucks and drivers within an asset-based transportation operation
• Plan and manage daily routes, schedules, pickups, and deliveries
• Assign loads to drivers and ensure timely and efficient execution of transportation operations
• Monitor active shipments and provide Track & Trace coverage as required
• Communicate with drivers regarding load status, ETAs, delays, and operational issues
• Track inbound and outbound shipments and communicate updates or exceptions
• Serve as a customer point of contact for orders, shipments, delivery status, and operational questions
• Schedule and coordinate pickup and delivery appointments
• Enter and maintain load, shipment, and customer information in transportation and warehouse systems
• Coordinate with warehouse personnel to ensure orders are received, processed, staged, and shipped accurately
• Respond to customer and internal inquiries via phone, email, and internal communication platforms
• Resolve delays, missed appointments, damaged freight, missing product, and other shipment exceptions
• Review shipping, receiving, and transportation documentation for accuracy
• Maintain detailed notes and records related to loads, drivers, shipments, and customer accounts
• Collaborate with drivers, warehouse teams, transportation operations, and customer service teams to resolve issues
• Provide Dispatch or Track & Trace support according to operational needs
• Assist with daily reporting and administrative or operational tasks

• 1+ years of experience in US logistics / transportation
• Hands-on experience in an asset-based trucking environment
• Previous experience dispatching company-owned trucks and managing drivers
• Strong understanding of dispatch operations, load management, and transportation workflows
• Experience with Track & Trace and shipment monitoring
• Ability to switch between Dispatch and Track & Trace responsibilities based on business needs
• Experience communicating with drivers, customers, warehouses, and other transportation stakeholders
• Strong organizational and multitasking skills
• Good English communication skills, both written and verbal
• Experience with TMS, transportation systems, or other logistics software
• Ability to work independently and make operational decisions in a fast-paced environment
• Experience managing a fleet of company-owned assets/trucks
• Experience coordinating multiple drivers and loads simultaneously
• Familiarity with ELD/GPS tracking systems and transportation management systems
• Previous experience handling after-hours or time-sensitive transportation issues
• Experience in both asset-based and brokerage logistics environments
• Ability to work Monday–Friday, 2200–0700 CST

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team