Load Tracking Agent – Weekends

• Track loads from pickup to delivery
• Call and message drivers, dispatchers and customers to confirm location, ETA and load status
• Answer customer emails during your shift
• Spot delays or problems and escalate them on time
• Log every update in the client's transportation management system (TMS)
• Send an end-of-shift report

• C1 English
• Experience in freight logistics (track & trace, dispatch or similar) or strong customer service experience in English
• Organized, detail-oriented and comfortable handling several tasks at once
• Stable, high-quality internet with a backup plan in case of outages
• A quiet space at home to take calls

• 100% remote work
• Work equipment provided by the company
• Training on the client's tools and processes
• Saturdays and Sundays only