Bilingual Employee Service Center Specialist

• Engage current and past employees through email, live chat/intranet, and phone
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service HR transactions
• Communicate and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
• Collect relevant information and escalate issues beyond the scope of expertise
• Navigate multiple web-based systems while maintaining accurate data entry
• Protect confidentiality and employee data security
• Meet client and Compass productivity, performance, schedule-adherence, and channel-availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and present customer insights and trends
• Perform other duties assigned by Compass or the client

• High school diploma required
• 2–4-year college degree preferred
• 1–3 years of contact center or administrative HR experience preferred
• Experience with customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred
• Experience navigating multiple web-based systems at once, with accurate data entry
• Ability to learn and retain a wide range of information
• Strong written/typing and verbal communication skills
• Written and spoken English and Spanish proficiency required and assessed during screening
• Tech savvy and able to navigate multiple web-based systems
• Licensed Windows computer with a serial number, or Mac M1 or newer
• Strong wired internet connection with minimum 80 MBPS download and upload speeds
• Working webcam/camera
• Working headset with microphone
• Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer processor
• Minimum memory: Windows 16GB or MacBooks 8GB
• Windows 11, 32-bit or 64-bit operating system
• Ability to install required third-party screen-capture software and Microsoft components
• DUO Mobile installed on a mobile phone for multi-factor authentication
• Reliable high-speed internet connection and backup power source
• Availability for full-time, 40-hour shifts within the stated hours of operation
• Ability to perform computer-based duties while sitting and/or standing for prolonged periods
• Ability to see, talk, and hear to exchange information verbally and in writing

• A fully remote work environment
• Comprehensive training on our products and services
• Career development opportunities, including internal promotions
• A positive and growing work culture that values diversity and inclusivity
• Competitive wages