Human Resources Services Manager

• Serve as the main point of contact for HR-related questions throughout the worker life cycle
• Work with Operations to ensure successful onboarding of new GEO workers
• Support GEO HR processes, including handbooks, policies, practices, and procedures, ensuring legal compliance
• Develop and maintain employment contracts for starters, leavers, extensions, and employment transfers
• Manage complex HR projects and issues involving workers and clients, including performance management, terminations, and employment transfers
• Advise clients on career progression, promotions, salary analysis, and recommendations
• Manage worker offboarding, including voluntary and involuntary offboarding and retirements
• Advise and support management on HR responsibilities
• Apply and update HR policies, procedures, and working conditions, ensuring communication and compliance
• Maintain employee personal data according to local laws
• Participate in projects requested by the immediate line manager
• Identify process gaps and recommend or implement risk-mitigation changes
• Provide GEO teams and line management with regular employment-law updates
• Provide guidance and support to Sales, Operations, Supply Chain, and Line Management
• Work with benefit providers to deliver legally compliant benefit packages and provide benefit-costing updates
• Manage monthly payroll for all workers with the local payroll team, ensuring legal compliance
• Provide HR advice to global clients regarding Mexican employment laws
• Support Global Employment Outsourcing (GEO), acting as employer of record for international employees

• Bachelor's degree in Industrial Relations, Human Resources Management, or a related field
• Minimum of 3 years of experience as an HR generalist, preferably in an internationally scoped company
• Knowledge of legislation and rules applicable to the areas of responsibility
• Experience managing employment terminations is essential
• Experience advising on complicated employment relations issues
• Payroll experience is desirable
• Excellent spoken and written Spanish is essential
• Excellent spoken and written English is essential

• Remote-first flexibility, including flexibility for school runs and gym breaks
• Paid bonding leave
• 2 charitable days
• Reward & Recognition Program
• Annual corporate bonus scheme or sales incentive plan
• Flexible coworking workspace options based on location
• Access to 2 learning platforms for continuous development