ServiceNow Architect

• Work closely with customer business stakeholders, platform owners and technical teams to understand requirements and translate them into practical solutions
• Design and guide scalable ServiceNow solutions based on platform best practices, long-term maintainability and customer business needs
• Provide architectural and technical guidance to development and delivery teams, supporting solution design, implementation, troubleshooting and testing
• Understand and advise on ServiceNow capabilities across different modules, identify synergies and recommend opportunities for further platform adoption
• Proactively identify improvement opportunities, challenge existing approaches when appropriate and explain the business and technical reasoning behind recommendations
• Support the development of customer ServiceNow roadmaps, considering current needs, future opportunities, integrations and overall platform architecture
• Explore opportunities to leverage AI, automation and emerging ServiceNow capabilities to improve customer processes and business outcomes
• Stay up to date with ServiceNow releases, new capabilities, platform developments and relevant technology trends
• Support and continuously improve customers' existing ServiceNow environments, ensuring solution quality, consistency and sustainable platform development

• 5+ years of experience working with ServiceNow, preferably in architecture, solution consulting or senior technical roles
• Broad understanding of the ServiceNow platform, its modules, capabilities and how they work together
• Ability to understand business needs and translate them into scalable, sustainable ServiceNow solutions
• Strong technical understanding, analytical thinking and problem-solving skills
• Confidence to advise and constructively challenge customers, explain recommendations and guide decision-making
• Ability to see the bigger picture, identify improvement opportunities and support long-term platform development
• Experience in solution design, technical guidance, testing and quality assurance
• Understanding of AI, LLMs and their potential applications in ServiceNow, or a strong interest and willingness to develop expertise in this area
• Passion for business technology, innovation and creating measurable customer value
• Proactive, self-driven attitude with the ability to work independently and collaboratively
• Strong communication skills and confidence working with both business and technical stakeholders
• Fluency in English

• Flexible working hours
• Ability to work from anywhere
• Competitive compensation package
• Opportunities for employees and contractors
• Independent work within a supportive senior team
• Nordic working environment emphasizing fairness, equality, and trust
• International, vibrant and fun culture
• Openness and flexibility
• Diverse, equal, and inclusive workplace
• Healthy work-life balance support
• Opportunities to learn and grow