Technical Account Manager

• Own daily relationships with Axon’s key customers and build long-term strategic partnerships
• Provide best practices and technical expertise to help customers achieve their operational goals with Axon products
• Collaborate with cross-functional teams and bring customer insights into internal product roadmaps and projects
• Develop comprehensive expertise in Axon technologies and products
• Lead business and technical presentations, demonstrations, and discussions with VP-level executives
• Prioritize project tasks and execute them methodically and with discipline
• Manage customer expectations and ensure customer satisfaction
• Provide technical support through Tier 2
• Create knowledge base articles covering common and critical issues
• Report defects and trends to Axon engineering teams
• Provide technical escalation support for other business units
• Build and maintain internal product test environments
• Maintain internal deployment records
• Collaborate with local partners on software and hardware deployments
• Own partner and customer relationships throughout the contract lifecycle
• Build relationships with key Axon stakeholders and improve or develop technical documentation
• Share customer feedback with internal teams to drive product development and improvement
• Travel to customer sites throughout Germany as needed

• German citizenship is required to work with sensitive government data
• Fluency in German and English
• Strong IT background with at least 5 years of professional experience in IT support or IT deployment
• Extensive experience working with enterprise customers
• Proven success managing customer relationships and technical projects
• Ability to work independently, achieve goals, and meet customer requirements with minimal supervision
• Based in Germany and willing to travel as needed
• Up to 50% travel
• Preferred: Experience creating and maintaining software images
• Preferred: Knowledge of routing and switching methodologies, WLAN, telecommunications, and internet technologies
• Preferred: Advanced understanding of IT and networking concepts, including Microsoft server and client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure/Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, firewalls, and/or comparable certifications
• Preferred: Hands-on experience with digital video, mobile communications, IP security, embedded systems, IAM, or SaaS
• Preferred: Ability to communicate technical concepts to customers with varying levels of IT knowledge
• Preferred: Analytical, strategic, and creative problem-solving skills
• Preferred: Strong interpersonal, written, and verbal communication skills
• Preferred: Strong attention to detail, organizational skills, and time-management abilities
• Preferred: Ability to adapt to change and perform effectively in high-pressure situations

• No benefits, compensation supplements, or additional perks were specified in the posting