Bilingual, French/English Crisis Helpline Responder

• Respond to crisis hotline calls with empathy and professionalism
• Provide evidence-based crisis counseling and de-escalation support
• Conduct risk assessments and arrange emergency services or referrals when required
• Maintain accurate and confidential call documentation
• Develop tailored crisis management and safety plans
• Ensure smooth handovers between shifts
• Dedicate each shift exclusively to Intellect crisis support services

• Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
• 1–3 years of helpline experience (paid or volunteer)
• Proven ability to manage high-risk situations
• Emotional resilience and calm decision-making under pressure
• Fluency in French and English
• Mental health or emergency services background (preferred)
• Crisis Intervention or Suicide Prevention training (preferred)

• Flexible scheduling