Operations Analyst

• Manage day-to-day operational activities for an assigned business area
• Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements
• Manage staffing and resource-allocation workflows from demand identification through assignment
• Partner with Delivery, Sales, Talent, Finance, and other stakeholders on workforce plans and recommendations
• Escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and operational exceptions
• Develop and maintain workforce and operational intelligence for leadership decision-making
• Use AI, automation, analytics, and operational systems to reduce manual work and improve data quality
• Design and implement process and workflow improvements
• Maintain operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems
• Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity
• Own recurring capacity, staffing, and forecasting reviews
• Resolve issues independently and escalate exceptions requiring broader tradeoffs or leadership decisions

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience
• 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment
• Strong critical-thinking and problem-solving skills
• Experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics
• Ability to work independently, operate effectively in ambiguity, take ownership, and proactively drive work through resolution
• Strong business judgment and communication skills
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce
• Current legal authorization to work in the country where the position is located; Caylent cannot sponsor visa or work permit applications
• Familiarity with AWS, cloud consulting, or technology professional services environments
• Familiarity with business intelligence and visualization tools such as Power BI
• Exposure to GenAI and automation tools
• Advanced proficiency with Google Sheets and/or Microsoft Excel

• Pay in USD
• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture