Support Specialist, Imaging Systems

• Provide outstanding technical customer support
• Install new Brainlab devices and software in hospitals
• Install software and hardware upgrades
• Perform maintenance and inspection of systems/devices, including electrical safety tests, within specified timeframes
• Perform troubleshooting independently
• Repair systems/devices and minimize downtime
• Complete installation or service assignments quickly and efficiently
• Plan, organize, and implement service assignments independently according to directives from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products and input for continued engineering
• Keep customers updated regarding open requests and maintain strong customer relationships
• Maintain efficient communication between customers, colleagues, and superiors

• Technical degree in electrical engineering, electronics, mechatronics or similar
• Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem solving skills
• Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and Spanish
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license

• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as homeoffice
• Comprehensive training and continuing education opportunities
• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology