Support, Operations & Accounting Specialist

• Act as a subject-matter and platform expert for clients using Pennylane as their accounting and financial management software
• Serve as the liaison between client business owners, their in-house accountants, and accounting firms
• Contact users daily and understand the issues they encounter
• Investigate requests and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously develop your knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-founded customer feedback to product teams
• Identify areas for improvement and lead projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly
• Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; Pennylane does not sponsor visa applications

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or in a coworking space
• BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• An inclusive, supportive work environment that fosters personal and professional growth