IT Support Associate

• Provide first-level technical support for hardware, software, and network issues
• Respond to user queries via phone, email, or ticketing system
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot system and network problems; diagnose and resolve hardware/software faults
• Support installation and configuration of operating systems, applications, and updates
• Monitor and maintain computer systems, networks, and IT infrastructure
• Set up new user accounts, email IDs, and access permissions
• Ensure data backup, antivirus updates, and system security compliance
• Maintain records of IT assets, maintenance logs, and ticket resolution
• Assist with onboarding IT setup for new employees
• Provide remote support when required

• 2–5 years of experience in IT support or service desk roles
• Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations
• Hands-on experience with hardware installation and troubleshooting
• Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting
• Good understanding of antivirus, security tools, and backups
• Excellent communication, problem-solving, and customer service skills
• Ability to prioritize tasks and work under minimal supervision
• Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow)
• Basic understanding of cloud services (Microsoft 365, Google Workspace)
• Knowledge of IT asset management and documentation