Case Processing Manager, Team Lead

• Provide support to other activities undertaken by the project team on behalf of the client and company
• Line manage assigned ICSR staff
• Create and maintain project-specific KPIs for contracted ICSR activities
• Optimize procedures, trainings, and other actions to increase ICSR team efficiency
• Propose process changes to the ICSR Operational Lead
• Manage ICSR deviations with support from the ICSR Operational Lead
• Review trackers and timesheet data and ensure accuracy
• Participate in ICSR processing and second quality control of cases
• Support other departments as approved and instructed by the ICSR Operational Lead
• Act as the assigned team subject matter expert and support other SMEs
• Support the RA & PV Network Department as needed
• Act as LCPPV for the specified country and PRLS for the designated language, as agreed with the line manager

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• 5-6 years of work experience in pharmacovigilance
• Minimum 3 years of work experience in a line manager role
• Excellent written and verbal communication skills
• Organization skills, including attention to details and multitasking
• Delegation skills
• Planning and time management skills
• Technical skills
• Team working skills
• Fluent English, spoken and written
• Advanced literacy in MS Office

• Remote work available
• Collaborative team environment
• Flexible work culture
• Growth opportunities
• Belonging and inclusive workplace
• Supportive colleagues and global team environment