Senior Associate – Service Quotation Management

• Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities
• Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation
• Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions
• Review customer requirements and inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions
• Collaborate with SQC team members, Sales, and Service Delivery to clarify requirements and validate effort and cost inputs
• Develop clear, customer-ready scope and pricing content aligned with approved service offerings
• Perform quality checks on quantities, rates, calculations, assumptions, and proposal content
• Maintain quotation records and supporting documentation according to governance, approval, and audit requirements
• Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes
• Use approved AI and automation tools to improve quotation quality, content development, knowledge reuse, and workflow consistency

• Post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience
• Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related environment
• Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals
• Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation
• Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables
• Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools
• Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency
• Strong attention to detail, organization, communication, collaboration, and follow-through
• Experience in telecommunications, optical networking, network deployment, field services, technical support, or project management
• Practical experience using generative AI, copilots, or workflow automation tools in a business or services environment
• Experience identifying suitable AI use cases and designing prompts, reusable instructions, or AI-assisted workflows
• Exposure to or interest in configuring AI agents and workflow automations
• Ability to define expected outputs, test results, and refine AI-assisted solutions based on user feedback
• Familiarity with bills of materials, network diagrams, service descriptions, statements of work, or delivery assumptions
• Experience collaborating with Sales, Service Delivery, Engineering, Finance, or commercial teams and working within quotation governance, approval, audit, or order-booking processes

• Flexible work environment
• Opportunities for professional development
• Knowledge sharing
• Inclusive workplace
• Equal opportunity employment
• Accommodation measures for applicants with disabilities