Sessional Ombudsman, Banking and Finance

• Assist with complex and significant banking and finance disputes
• Apply specialist resources, research capability, and AFCA’s dispute resolution framework
• Collaborate with experienced Ombudsmen, lawyers, and industry experts
• Deliver independent, fair, and balanced decisions
• Analyse complex legal issues and apply sound judgement
• Contribute to outcomes impacting consumers, small businesses, and the financial services sector
• Serve as a Board-appointed Ombudsman for a three-year term on a per-engagement basis

• Accomplished senior lawyer, former Partner, barrister, executive legal leader, or banking and finance professional
• Deep banking and finance industry expertise
• Sound judgement and a strong track record of achievement
• Experience with banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending, and dispute resolution
• Legal qualifications
• Substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme, or related environment
• Ability to navigate complex legal and commercial issues with credibility, pragmatism, and fairness
• Ability to communicate with influence and empathy
• Ability to balance independence with collaboration
• Commitment to fair, objective outcomes and high standards of integrity and impartiality

• Flexible work options
• Thoughtful benefits
• Opportunities to deepen expertise
• Inclusive leadership and a diverse, caring culture
• Hybrid working and flexible arrangements
• Flexible public holidays
• Gender affirmation leave
• Women’s health leave
• Bonus paid time off over the end-of-year holiday period
• Accredited Family Friendly Workplace supporting work-life balance and inclusivity
• Gold AWEI Accreditation 2025 for LGBTQ+ workplace inclusion