Staff Technical Writer

• Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning
• Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance, applying human judgment to ensure accuracy
• Contribute to and improve shared AI workflows and automate content creation and maintenance
• Partner with engineers, product managers, and stakeholders to understand requirements and interview subject matter experts
• Turn complex technical details into clear, accurate content
• Test documented software and procedures, identifying product and UX gaps
• Use documentation and learning analytics and user feedback to identify content gaps, prioritize work, and demonstrate impact
• Improve information architecture, voice, and consistency across documentation
• Manage multiple projects and reprioritize and communicate clearly when plans change
• Mentor teammates and share practices that improve team quality

• Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples showing technical depth
• Hands-on experience using AI tools and models in a writing workflow, such as LLM assistants, agentic coding tools, or custom prompts and skills
• Ability to evaluate and verify AI-generated output
• Experience with docs-as-code: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs
• Ability to set up, run, and troubleshoot software independently
• Experience with command line, containers, or Kubernetes, or willingness to learn quickly
• Experience collaborating with engineers and product managers
• Experience working remotely and asynchronously on a distributed team
• Curiosity about AI workflows and professional use of AI tools
• Technical credibility and ability to learn new technical domains quickly
• Strong judgment and editing skills
• Ability to manage multiple projects independently and collaboratively
• Ability to write concisely and plainly for readers of all experience levels
• Bonus: experience with observability, monitoring, cloud-native tooling, or open-source documentation

• Equity
• Bonus (if applicable)
• 100% remote, global culture
• Career growth pathways
• In-person onboarding
• 30 days annual leave per annum, including 3 Grafana Shutdown Days
• Transparent communication and regular company-wide updates
• Autonomy and support to innovate
• Global team collaboration