Insurance Operations Associate

• Support the Netherlands Director in launching new commercial insurance products
• Help navigate major end-of-year pricing revamps
• Manage the complaints register and ensure escalations and acknowledgments meet Dutch regulatory timelines
• Build slide decks and prepare materials for monthly partner and capacity provider meetings
• Temporarily own incoming broker and customer inquiries through the end of the year
• Provide pragmatic, action-oriented front-line support
• Assist the marketing team
• Prepare data for internal audits
• Support Dutch and European operations
• Report directly to the Netherlands Director

• Fluent in Dutch and English
• Understanding of insurance policy anatomy, including conditions, exclusions, and schedules
• Knowledge of the difference between an MGA and a broker
• High agency and autonomy
• Ability to use and experiment with AI in day-to-day work
• Adaptability in a scale-up environment
• Right to work in the Netherlands; the employer cannot supply visas
• Insurtech / tech platform experience is nice to have
• Excel proficiency is nice to have

• Stock options for every employee
• 30 days of holiday annually, plus bank holidays
• Private healthcare premium reimbursement for you and your family
• Workplace pension scheme
• Flexible working hours
• €580 annual personal training allowance
• Regular learning opportunities on a variety of topics
• €45 monthly wellbeing allowance
• Employee Assistance Programme
• Unlimited AI usage with Claude and Gemini
• Opportunity to occasionally work in the Brighton, UK office for team building and social events
• Part-time, job-sharing, or other flexible arrangements may be discussed