Field Service Technician

• Perform electro-mechanical work in a computer-based environment
• Assist and troubleshoot with engineers as part of a team
• Test, install, start up and demonstrate BW Converting equipment
• Train customers on equipment operation and maintenance
• Install and adjust machine sections and complete machines using assembly drawings, wiring diagrams, manuals, procedures and specifications
• Set up and operate machinery to produce customer products
• Instruct operators in setup and operating procedures
• Provide technical and practical answers to customer questions and problems
• Perform routine and emergency mechanical/electrical breakdown service
• Determine root causes and prepare reports describing findings and solutions
• Assist with pre- and post-installation meetings, audits and manpower assessments at customer facilities
• Report quality issues and take corrective action
• Act as liaison between customers and the company while maintaining positive relationships
• Prepare and submit required reports
• Provide leadership, coaching and mentoring to less experienced personnel
• Collaborate with field service team members, contractors and customer personnel throughout project stages
• Promote a safety mindset, training and adherence to safety policies and procedures
• Maintain clean and orderly work areas and equipment; report and correct unsafe practices or conditions
• Perform other duties as assigned

• An Associate degree in Electro-Mechanical Technology or a related field is required
• 18 years old at the time of hire to operate equipment
• Strong mechanical and/or electrical skill set
• Knowledge of basic web handling and industrial experience; experience in Paper Products, Packaging, Nonwovens or Flexographic presses is a plus
• Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended
• Background in machine process control
• Experience with Indramat and Rockwell servo control systems
• Knowledge of Ethernet and SEROCS protocols
• Ability to travel at least 50% of the time
• Ability to bend, squat, climb, grasp, reach, lift and move frequently for extended periods
• Ability to lift, move or transfer up to 50 lbs. frequently, or more occasionally
• Ability to walk, stand or move continuously
• Ability to work around typical machine shop physical hazards, potentially requiring respiratory protection
• Occasional computer operation, keyboarding and grasping items

• Travel by air or car frequently may be required
• Reasonable accommodations during the interview process
• Inclusive workplace encouraging all people to apply