Client Service Analyst – Livechat, Czech

• Assist clients with inquiries via live chat or email
• Ensure an efficient and excellent customer service experience
• Maintain knowledge of the company’s platform, products, and general market conditions
• Manage and follow up on current and prospective client inquiries and complaints
• Understand customer needs and convert them into constructive feedback and suitable solutions for management
• Ensure smooth frontline operations and promptly flag discrepancies or situational risks to management
• Continuously improve team performance, work efficiency, and overall processes

• Czech reading and typing is a must
• Ideal candidate possess bachelor degree in finance, economics, mathematics, or a related capacity
• Minimum diploma in business administration or business management with a keen and sharp eye for numbers
• Preferably 2–4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Experience working in financial institutions or fintech is advantageous
• Strong acumen and keen eye for numbers and statistics
• Proficient in English and Czech in communication and writing
• Passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, committed and self-driven, with the ability to respond positively to client assistance requests
• Able to perform 5 days' shift work including weekends and Public Holidays (8am–5pm / 4pm–1am / 12am–9am)

• Study Growth Fund supporting professional development and continuous learning
• Internal team-building activities, workshops, and events
• Global collaboration with colleagues from around the world
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility opportunities to help build a career path