Customer Service – Email Support, Beauty & Cosmetics

• Handle customer inquiries in a friendly and professional manner
• Assist with questions regarding delivery status and existing orders
• Process address changes and cancellation requests in accordance with established procedures
• Review and update customer and order data
• Carefully document all activities in the customer service system
• Escalate more complex issues to the appropriate internal contacts
• Work closely with the team and communicate regularly through internal tools
• Comply with internal quality standards and response time requirements
• Handle customer inquiries quickly, reliably, and to a high standard

• Excellent German language skills, both written and spoken (C2 level)
• At least 1 year of customer service experience preferred, ideally in e-commerce
• Experience handling orders, delivery inquiries, and cancellations is an advantage
• Confident using digital tools and CRM/ticketing systems
• Experience with Gorgias or Shopify is a plus, but not required
• Strong written communication skills and a customer-focused communication style
• Willingness to work weekends as well
• Own laptop/computer, ideally with a second monitor
• Stable internet connection
• Quiet home office workspace
• Residence in Turkey

• 100% remote work from Turkey
• Flexible part-time shifts, including weekend coverage
• Clearly defined responsibilities with structured onboarding
• An international and supportive team
• Opportunity to gain valuable experience in e-commerce customer service
• Open company culture with short communication lines
• Online onboarding and training
• BYOD: own laptop/computer, ideally with a second monitor, stable internet connection, and a quiet home office workspace