Customer Support Consultant, fluent English & French

• Deliver customer support via emails, chats and calls
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data with care and security
• Apply customer happiness practices
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

• Fluency in French and English (C1 or higher), both spoken and written
• At least 6–12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer with at least 8Gb of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements