Technical Support Analyst III

• Provide Level 1 technical support to customers
• Manage physical and logical networks, including the configuration and maintenance of switches and access points
• Monitor the availability and performance of IT infrastructure using tools such as Zabbix, PRTG, or Nagios
• Open tickets for network and server incidents
• Provide technical support and maintain the corporate environment
• Join the remote customer support team

• Technical or undergraduate degree (completed or in progress) in Computer Networking, Information Technology, Computer Engineering, or a related field
• Proven experience with network infrastructure, servers, and technical support
• Strong knowledge of TCP/IP networks, VLANs, routing, firewalls, and VPNs
• Administration of Windows and Linux servers
• Knowledge of enterprise network equipment, including switches, routers, and access points
• CCNA (Cisco Certified Network Associate) certification required or currently in progress

• Profit-Sharing Program
• Meal Voucher
• Health Insurance
• Dental Insurance
• Tuition Assistance
• Gympass
• Childcare Assistance
• Birthday Day Off
• Life Insurance
• Pharmacy Discount Program
• Access to the Corporate University platform
• Development and certification opportunities
• Competitive benefits package
• Participation in strategic infrastructure and technology projects