Payment Assurance Officer

• Review and reconcile subcontractor and service partner payments to ensure accuracy
• Investigate and resolve payment discrepancies, including overpayments and underpayments
• Manage payment queries and disputes in a timely and professional manner
• Audit payment records, invoices, spreadsheets and supporting documentation
• Analyse payment data and prepare weekly and monthly reports
• Ensure payments comply with relevant agreements, rate cards and internal procedures
• Work closely with Operations, Finance and other stakeholders to resolve payment issues
• Support automation of payment processes, including reconciliation and onboarding of service partners
• Identify opportunities to improve processes, reduce errors and increase efficiency
• Maintain accurate records and documentation for reporting and auditing purposes

• Previous experience in Finance, Payroll, Accounts or Administration
• Intermediate to advanced Microsoft Excel skills
• Experience working with payment data, reconciliations or financial reporting
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Good written and verbal communication skills
• Confidence in managing queries and resolving disputes
• Ability to manage competing priorities and meet deadlines
• Strong stakeholder management skills
• Ability to work independently and as part of a team
• Experience in payment auditing, data analysis or process improvement will be highly regarded
• Successful completion of pre-employment checks, including a criminal history check and medical assessment including fitness to work and drug & alcohol screening

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond
• Inclusive workplace
• Full-time permanent opportunity, Monday to Friday, 9:00am – 5:00pm
• Opportunity to contribute to process improvements and automation projects
• Career development and growth opportunities