Field Service Engineer

• Deliver scientific/technical expertise to drive sales and support new and existing customers
• Provide pre-sales technical and application support, including customer requirements analysis, sample analysis, demonstrations, technical presentations, seminars, benchmarks, competitive positioning, and solution/application implementation
• Provide wet-lab and data analysis in clinical laboratory environments when required
• Understand customer problems, recommend solutions, and ensure customer satisfaction
• Integrate Agilent products, applications, and solutions into customer environments
• Ensure products/applications function according to specifications
• Provide remote and on-site troubleshooting
• Align with sales partners, management, R&D, and product marketing to communicate customer feedback
• Document and log post-sales application support inquiries and complaints according to regulatory and quality policies
• Present information at conferences, seminars, and e-seminars when required

• Bachelor's or Master's Degree or equivalent
• Post-graduate, certification, and/or license may be required
• Typically, at least 3+ years relevant experience
• Must consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to access customer sites
• Requirements may include proof of identification, proof of certification to perform the work required, and customer health and safety requirements
• Ability to provide wet-lab and data analysis in clinical laboratory environments may be required

• Option to work remotely
• Equal opportunity employment
• Travel required: 75% of the time