Medical Virtual Assistant – Patient Scheduling, Billing Support

• Monitor patient balances and outstanding accounts weekly or monthly
• Track accounts receivable and follow up on unresolved billing concerns
• Coordinate with external billing companies and flag outstanding issues
• Answer incoming patient calls and assist with appointment inquiries
• Schedule appointments and manage callbacks using Jane EHR
• Communicate professionally and empathetically with patients
• Handle approximately 5–10 inbound and 15–20 outbound calls per week, potentially more outbound calls initially
• Follow up with existing patients regarding appointments and ongoing care
• Encourage patients to schedule their next visit
• Maintain organized patient follow-up lists and records
• Contact interested patients from Facebook ads using a provided script and schedule neuropathy program consultations
• Prepare and send monthly newsletters through Mailchimp using provided content
• Organize patient records, maintain trackers, and assist with other administrative tasks as needed

• Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator
• Experience with patient scheduling, inbound/outbound calls, or patient follow-ups
• Basic understanding of medical billing terminology, patient balances, and accounts receivable
• Strong English communication skills, particularly when speaking with patients over the phone
• Comfortable using EHR/EMR systems or similar healthcare software
• Organized, detail-oriented, and able to manage multiple tasks and follow-ups
• Proactive, dependable, and comfortable working independently
• Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients
• HIPAA-trained and knowledgeable about patient confidentiality
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available to attend video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection (minimum 25 Mbps)
• Noise-canceling headset
• Working webcam for virtual meetings
• Quiet and professional work environment

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off (paid time off optional and only if offered by the client)
• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
• Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance