Solutions Architect – EMEA Region

• Gain a deep understanding of customers’ environments and technical business needs through discovery sessions
• Define milestones for customers’ intended use of JumpCloud
• Develop and articulate plans to achieve customer milestones
• Partner with CSMs to drive platform adoption and progress toward usage targets
• Provide technical guidance through architectural conversations, user adoption, onboarding, custom SCIM integrations and related work
• Perform systematic environment reviews to ensure best-practice adherence and identify improvement or expansion opportunities
• Work with larger customer organizations on long-term or ongoing engagements
• Communicate with customers about environment changes, updates and potential use cases
• Execute migration or configuration tasks in customer environments when applicable
• Escalate and reproduce issues in-house and respond promptly
• Document customer interactions, goals and outcomes for internal stakeholders and peers
• Test new customer use cases with in-house and industry tools and document outcomes
• Collaborate with peers, mentors, knowledge-base authors, community forum leaders and internal/external tools
• Assist with onboarding new Professional Services team members and share SME-level knowledge
• Consult, plan and execute JumpCloud implementations alongside other Professional Services engagements and projects
• Provide feedback and stakeholder participation in Professional Services process and tooling enhancements

• 6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
• Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
• Deep technical expertise and a high aptitude in a customer-facing position
• Project management, time management & planning skills
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Strong oral and written communication skills
• Logical approach to problem solving
• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
• Willing to travel on-site to customer locations if required
• Administrating or supporting Medium-to-Large scale SMB environments & architecture
• Microsoft 365 and AzureAD experience
• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
• Apple MDM, AD Device Management, AzureAD Connect, and Intune
• Okta administrative experience or certification preferred
• Google Workspace administrative experience
• AWS experience and skills desired (S3, Lambda, EC2, CloudWatch)
• Device Management across Windows, macOS, iOS, Android and Linux operating systems
• LDAP administration, troubleshooting, and maintenance experience
• Networking and authentication (RADIUS, LDAP, SSH, SMB/Samba)
• In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
• Scripting experience; PowerShell preferred
• User onboarding and offboarding
• Software systems setup and configuration experience
• Fluent spoken and written English

• Remote work within India
• Equal opportunity employment
• Opportunity to work with teams across 15+ countries
• Opportunity to share and grow expertise
• Supportive board and seasoned executive team
• Collaboration with talented colleagues
• Professional growth through challenging technical problems and customer engagements