Customer Service Team Leader

• Lead a customer service team
• Manage and support the professional development of team members
• Take responsibility for team performance
• Set measurable team goals relating to customer satisfaction, employee satisfaction, and productivity
• Coach and support team members as a sparring partner
• Continuously improve relevant KPIs
• Proactively identify opportunities for improvement
• Actively contribute to optimization projects
• Foster peak performance within the team

• Successfully completed vocational training or a university degree
• Native-level German
• Fluent English
• Suitable home office workspace
• Initial leadership experience; motivated entry-level candidates with limited leadership experience are also welcome
• Focus on achieving the highest possible level of customer satisfaction
• Willingness to work evenings and weekends

• Annual salary increases
• Vacation pay and Christmas bonus
• 27 vacation days, increasing with length of service
• 25% subsidy for the Deutschlandticket
• 10% employee discount
• Trust and support within the team
• Regular parties and after-work events
• Transparent, honest communication
• Onboarding program
• Coffee dates for getting to know colleagues and networking
• In-house Learning Factory for professional development
• Internal career development opportunities
• Company-provided laptop
• Home office setup
• Hybrid working
• Additional employee discounts with selected partners, including fashion, travel, and mobile communications