Junior Permit Coordinator

• Manage the end-to-end permit request process from customer request receipt through delivery of complete permit documentation
• Receive, review, and process approved permit requests from MovingPermits.com and sync them to HubSpot
• Research requested addresses using Google Maps and Street View
• Escalate concerns or ambiguous requests and document findings
• Organize and prioritize requests by date and city according to lead-time requirements
• Apply for permits on city-specific websites following application procedures
• Process permit payments using the company credit card and maintain payment records
• Coordinate Tow Zone sign placement with local sign posting vendors
• Identify and escalate customer issues or conflicts before job delivery
• Ensure permit documents are complete and accurate before customer delivery
• Review job pricing, line-item totals, and billing information before invoicing
• Document and communicate issues, discrepancies, or mistakes for resolution
• Own a portfolio of 2–6 major markets at a time

• Minimum 1 year of office or administrative experience
• Strong command of English, both oral and written
• Excellent organizational skills and meticulous attention to detail
• Ability to work effectively under pressure and meet tight, non-negotiable deadlines
• Proficiency with computer systems and ability to quickly learn new web-based applications and databases
• Strong customer service orientation and professional communication skills
• Ability to manage multiple tasks and priorities simultaneously
• Proven experience working with US based business teams
• Excellent written and communication skills in English language
• Full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST)
• Quiet workspace
• Internet connection of at least 30 Mbps download and 10 Mbps upload
• Preferred: experience with CRM systems such as HubSpot
• Preferred: familiarity with permit or regulatory processes, online government portals, or municipal systems
• Preferred: knowledge of specific cities’ parking regulations or right-of-way policies

• Medical insurance
• Accident insurance
• Retiral benefits
• 12 company-paid holidays
• 2 flexible holidays
• Privilege/earned leave
• Casual/sick leave
• Paid maternity and paternity leaves
• Weekly wellness events
• Night Shift Allowance in line with company policy
• Full remote work arrangement