ServiceNow Administrator – Tier 3

• Design, implement, and maintain core ServiceNow platform capabilities, including CMDB, Discovery, AI Assist, Knowledge Management, and other platform features
• Administer and maintain the ServiceNow SaaS platform, including instance cloning, backup and recovery, upgrades, patching, and troubleshooting performance degradation or service disruptions
• Configure, support, and maintain MID Servers, Discovery, Service Mapping, and enterprise integrations
• Collaborate with development teams and provide hands-on development support when required
• Manage users, groups, roles, ACLs, and overall platform security and governance
• Monitor platform performance, perform system health checks, and proactively identify opportunities for optimization
• Troubleshoot and resolve platform-related incidents, service disruptions, and business process issues
• Drive platform standardization, governance, and best practices to improve operational efficiency and data quality

• Education: Any Degree
• Strong expertise in ServiceNow platform administration and architecture
• Hands-on experience implementing and supporting ServiceNow modules such as ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping
• Strong knowledge and experience enabling and supporting AI capabilities within the ServiceNow platform, including AI Assist, Predictive Intelligence, and Virtual Agent
• Strong understanding of certificate management, knowledge management, and workflow automation processes
• Experience managing integrations, MID Servers, Discovery schedules, and platform health monitoring
• Strong understanding of ServiceNow licensing models, governance practices, invoice validation, compliance reviews, and true-up activities
• Experience with platform housekeeping activities, including data archiving, retention policies, table maintenance, data cleanup, and performance optimization
• Strong knowledge of instance cloning, backup and recovery procedures, upgrade planning, and platform lifecycle management