Change Management Analyst

• Manage the end-to-end Change Management process, ensuring compliance with established policies and procedures
• Perform quality reviews of change requests in the ITSM tool
• Validate impact, risks, owners, implementation and testing plans, evidence, and rollback strategy
• Classify changes by criticality and category
• Manage the corporate change calendar, identifying scheduling conflicts and operational risks
• Organize, schedule, and lead CAB meetings
• Record decisions, approvals, rejections, and conditions
• Monitor the execution of approved changes and the closure of records
• Manage emergency changes and support emergency CABs
• Track failed changes, rollbacks, or changes impacting production
• Support and lead post-implementation reviews (PIRs)
• Generate Change Management metrics and management reports
• Monitor success, failure, compliance, and process-adherence metrics
• Identify continuous improvement opportunities based on ITIL best practices
• Serve as a point of reference and provide support to technical teams on Change Management

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field
• Experience with Change Management processes
• Experience working with ITSM tools
• Knowledge of ITIL and IT service governance
• Experience leading meetings and aligning multidisciplinary teams
• Knowledge of risk management and operational controls
• ITIL Foundation certification is a plus
• Experience with ServiceNow, GLPI, Jira Service Management, or similar tools is a plus
• Knowledge of Incident and Problem Management is a plus
• Experience working in critical infrastructure, systems, or IT operations environments is a plus
• Experience with performance metrics and management dashboards is a plus
• Strong organizational skills and attention to detail
• Analytical and critical-thinking mindset
• Clear and objective communication
• Negotiation and influencing skills
• Sense of urgency and ability to prioritize
• Conflict-management skills
• Proactivity and a continuous-improvement mindset
• Ability to work under pressure in critical situations

• Support for professional training and development through courses, events, certifications, and learning paths
• Flash card with monthly credits for food and meals
• Corporate health insurance after permanent employment
• Dental insurance with no monthly premium after permanent employment
• Career and professional development plan, including coaching, goals, regular feedback, and growth opportunities
• Galácticos credits for access to R2D2, a refrigerator stocked with beverages
• Company-paid life insurance
• Semiannual performance bonus program based on performance and metrics, after permanent employment
• Qulture.Rocks platform for feedback, goals and OKRs, individual development plans (IDPs), recognition, priorities, and professional tracking