Staff Technical Writer

• Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning
• Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance, applying human judgment and ensuring accuracy
• Contribute to and improve shared AI workflows and automate content creation and maintenance processes
• Partner with engineers, product managers, and stakeholders to understand product requirements, interview subject matter experts, and explain complex technical details clearly
• Test documented software and procedures, and identify product and UX gaps
• Use documentation and learning analytics and user feedback to identify content gaps, prioritize work, and demonstrate impact
• Improve information architecture, voice, and consistency across documentation
• Manage multiple projects and reprioritize and communicate clearly when plans change
• Mentor teammates and share practices that improve team work quality

• Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples showing technical depth
• Hands-on experience using AI tools and models in a writing workflow, such as LLM assistants, agentic coding tools, or custom prompts and skills
• Ability to explain how AI output is evaluated and verified
• Experience with docs-as-code: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs
• Ability to set up, run, and troubleshoot software in technical environments, such as command line, containers, or Kubernetes, or willingness to learn quickly
• Experience collaborating with engineers and product managers to obtain accurate technical information
• Experience working remotely and asynchronously on a distributed team
• Curiosity about AI workflows and ability to experiment and share effective practices
• Technical credibility and ability to learn new technical domains quickly
• Strong judgment and editing skills
• Ability to manage multiple projects independently and collaboratively
• Ability to write concisely and plainly for readers of all experience levels
• Bonus: Experience with observability, monitoring, cloud-native tooling, or open source documentation

• Equity
• Bonus (if applicable)
• 100% remote work
• Career growth pathways
• In-person onboarding
• 30 days of annual leave per annum
• 3 annual leave days reserved for Grafana Shutdown Days
• Transparent communication and regular company-wide updates
• Autonomy and support to ship great work and try new things
• Empowered, high-trust, low-ego culture
• Approachable and transparent leadership
• Global annual leave policy complying with local legislation where applicable