Customer Success Manager – DACH

• Work proactively with customers to ensure successful product use and business value with BEAMON AI
• Use analytics and feedback to maintain stakeholder engagement and customer satisfaction
• Nurture accounts for renewals and expansion
• Increase product adoption and usage to drive retention and satisfaction
• Monitor product usage patterns to identify stuck or churn-risk users
• Solve customers’ technical issues hands-on
• Build customer relationships and identify growth and expansion opportunities
• Advocate for customers and capture feedback for the Product team
• Collaborate with Product to improve the product
• Develop and share best practices with team members
• Travel to meet customers and attend or speak at international events and conferences

• Native German speaker
• Highly fluent English speaker
• B.Sc., M.Sc., or MBA degree in business, law, computer science, or a related field
• Experience or touchpoints in the legal or legal tech industry
• Experience in customer support, success, or enablement in legal tech (nice to have)
• Experience rolling out AI software and stewarding AI adoption (nice to have)
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo (nice to have)
• Background conducting webinars or training sessions (nice to have)
• Start-up and remote work experience (nice to have)
• Ability to remain calm, patient, and empathetic when assisting customers
• Strong communication skills for explaining technical issues and resolutions to engineering and non-technical stakeholders
• Ability to work cross-functionally in a high-trust environment
• Comfort working in a fast-paced, dynamic startup environment
• Uses AI in daily work
• Travel may be required

• 30 vacation days
• Wellhub
• JobRad
• Generous work-from-home allowance
• Paid parental leave
• Competitive compensation package
• Access to advanced AI models, including LLMs and RAG techniques
• Team off-sites across Europe
• Learning and growth opportunities in AI-driven technologies
• Remote-first flexibility
• Work-from-home stipend
• In-person team get-togethers twice per year