Senior Software Engineer

• Design, develop, and maintain scalable solutions on Salesforce Service Cloud
• Architect data models, integrations, and automation for high-volume clinical and contact center operations
• Lead technical design reviews and guide Salesforce best practices, governor limits, and platform performance
• Build and maintain Salesforce integrations with external systems using REST/SOAP APIs, middleware, and event-driven patterns
• Partner with product managers, QA, and clinical operations stakeholders to translate business requirements into technical designs
• Own code quality through code reviews, unit testing, and CI/CD pipeline practices
• Troubleshoot and resolve complex production issues, performance bottlenecks, and integration failures
• Mentor mid-level and junior engineers
• Contribute to engineering standards and documentation
• Stay current with Salesforce releases and recommend platform improvements
• Make architectural tradeoffs and communicate technical decisions to engineering and non-technical stakeholders
• Own a Salesforce platform area end-to-end

• 5+ years of professional software engineering experience
• 3+ years focused on Salesforce development
• Deep hands-on experience with Salesforce Service Cloud, including case management, omni-channel routing, and console configuration
• Strong expertise in Lightning Web Components (LWC), Aura, Apex, SOQL/SOSL, and Flow
• Proven experience designing and building REST/SOAP, middleware, and event-driven/streaming integrations
• Solid understanding of Salesforce data architecture, security model, and governor limits
• Experience with Git and CI/CD pipelines for Salesforce deployments
• Strong communication skills and experience collaborating with cross-functional, non-technical stakeholders
• Salesforce Platform Developer I certification
• Platform Developer II certification is a plus
• Preferred: Experience integrating Salesforce with Five9 and Twilio
• Preferred: Familiarity with event-driven and asynchronous architectures and Kafka
• Preferred: Experience developing Java/Spring Boot middleware services
• Preferred: Experience with Salesforce Health Cloud and healthcare-specific compliance considerations such as HIPAA
• Preferred: Experience in healthcare, telehealth, or another regulated industry
• Preferred: Familiarity with clinical or contact-center workflow platforms and CTI
• Preferred: Front-end development experience with Angular and React
• Preferred: Experience with Salesforce Shield, Event Monitoring, or other platform security/compliance tooling
• Preferred: Exposure to Agile/Scrum development practices
• Applicants must provide truthful information; falsification results in disqualification

• Inclusive benefits program centered around employees and their families
• Meaningful career growth opportunities
• Opportunities to grow, lead, and make a difference
• Innovative and inclusive workplace culture
• Equal opportunity employment
• Candidate resources with recruiter tips and company culture information